Step 1: Contact us

You can call our hotline or contact our online customer service to provide your basic needs for customisation; you can tell us your market, budget and other requirements.

Step 2: Tailor-made customised solutions

Our professional sales team will provide you with a suitable programme according to your specific requirements; if you are not satisfied with the product customization programme proposed by us, we will plan for you again until you are satisfied.

Step 3: Determine the cooperation and sign a contract

After you determine the final planning and design scheme, Xuanhua Machinery will sign a formal procurement contract with you, and immediately make customised plans and arrange the production, packaging and distribution of products and other related matters.

Step 4: Production, packaging and distribution

We will track the whole process of production, customisation, packaging and distribution, and report the progress of the order to you in time.

Step 5: Free delivery and order completion

After the customised production of the products is completed, we will deliver your customised products to the designated place within the specified time.

Step 6: Post-tracking service

After the order is completed, Xuanhua Machinery will make regular return visits and tracking to thank you for your support of Xuanhua Machinery with satisfactory service.

Warm tips

1, Xuanhua machinery can provide order production and sample customisation business, if you select a product displayed on the website, or provide samples or designs, need to know the specific price and duration, please contact us for your initial estimate, after determining a clear intention of cooperation, we will carry out a detailed accounting for you;

2, due to the custom quantity, packaging, production process requirements, as well as the fluctuation of raw material prices, the length of the period required, the price of customised products will change, so we do not indicate the specific price of each product on the website please understand.

3, in your initial communication with customer service personnel, please your general requirements of the product, the number of orders you need, and packaging requirements, delivery time and location, your company name and contact information by phone or online customer service software, so that we can be based on your budget and requirements, efficiently plan the best product production and combination of programmes for you.

4, Xuanhua machinery products are used in high-grade raw materials and production processes for product customisation, production and services for high-end customers. If there is a requirement for cost control due to budgetary requirements, you can have further communication and cost planning with Henghua's account manager on the basis of feasible quality.

5、In order to provide good service to the real end customers, Xuanhua Machinery rejects the false cooperation of some companies and individuals, which aims at obtaining the customised products and samples, thank you for your understanding and support.